Shipping Q&A

How do you ship my order

We offer free shipping within the Continental USA on orders over $100. We ship through USPS, UPS and FedEx. We reserve the right to upgrade your shipping in some circumstances.  You will receive an email with tracking information once your package has been shipped.

My order does not qualify for free shipping, how much will postage cost?

Within the USA: Free shipping within the Continental USA on orders over $100. For orders under $100, you will find the carrier's calculated shipping costs at checkout.  You will choose the shipping method you prefer at this point.

I don’t live in the USA, can I order something from cocoandduckie.com?

Absolutely!  We are making shipping available to more countries but if your country is not listed, send an email (shop@cocoandduckie.com) to us with your shipping address.  We will send you an estimate and update the shipping option for you to proceed to checkout.

How soon will my order ship?

We will ship your order within two business days.  We wrap your package with lots of love at our shop in Bellville, TX and USPS, UPS, or FedEx will get your package to you!  You will receive tracking information after the carrier has your package so you can keep an eye on your mailbox!  International shipping and delivery times vary, especially during this Covid19 pandemic.  We prefer to send all international shipments with DHL. 

Be sure to submit the complete shipping address, including street address, apartment numbers, city names and zip codes.  We are not responsible for packages sent to incorrect or incomplete shipping addresses that you provide.

We are not responsible for lost or stolen packages.

My order is a gift, will you include a note to the recipient?

Yes, we will include a note that is submitted at the time the order is placed.  Include the note in the box provided at the time of checkout.   Please include what you want to be written on the card and how you wish for it to be signed.  A packing slip will be included but not a reciept.  If you have questions, email us at shop@cocoandduckie.com.

Didn't see your question?

Email us at shop@cocoandduckie.com.